A: Shipping costs depend on the items you're purchasing and your location. If you're ready to place an order, please give us a call at 314-616-1434, and we’ll do our best to assist you. We take great care in packing all orders to ensure they are delivered safely.
In some cases, we may be able to offer shipping assistance, but we’ll need to discuss the details with you over the phone.
A: Effective 3-01-2025, there is a 5% re-stocking fee on returned orders. However, if you choose to apply the funds towards a different purchase, no re-stocking fee will be charged.
Please note that outgoing shipping charges are non-refundable, and the cost of return shipping is the responsibility of the purchaser.
For any further questions or to process a return, please contact us.
Yes, we do accept trade-ins! If you're interested in trading an instrument, simply follow these steps:
- Make an Offer: Find the instrument you'd like to purchase and select the orange box "Trade In" option.
- Provide Details: Include a description of the instrument you're trading, Please be sure to let us know which instrument you're interested in trading towards.
- Email Photos: Send pictures of the instrument you want to trade to info@thebrass-exchange.com, or upload on the form.
We’ll review your offer and contact you with a trade-in value that you can apply towards your purchase.
We accept trades on all types of trombones, from student to professional models. Trades on other brass instruments are considered on a case-by-case basis. For trade assistance, please call us at 314-616-1434.
A: Consignment is when you have an instrument you'd like to sell, but you need assistance in getting it sold. We accept consignments under the following conditions:
- Minimum Value for First-Time Sellers: We accept consignments for instruments valued at $2,500 or more from first-time sellers.
- Exceptions for Repeat Customers: For repeat customers or those with multiple instruments to consign, exceptions can be made, regardless of the instrument’s value.
- Consignment Fee: Our fee for consignment sales is 20%.
- Payment: Once the sale is finalized, payment will be sent to you within a short period.
For more details or to discuss consigning an instrument, please contact us!
Q: Why should I consider consignment with The Brass Exchange?
A: Selling on consignment with The Brass Exchange can be a convenient option for you, but it also needs to be a good fit for us. Here are the reasons why consignment with us might be the right choice:
- Minimum Value for Consignment: We typically require an accumulative value of $2,500 or more for consignment. However, exceptions can be made if you have multiple instruments or if the total value exceeds $2,500.
- Access to a Vast Network: We have an extensive network within the brass community, and word spreads quickly when an instrument of interest is available.
- Hassle-Free Process: We take care of all the details of the transaction for you, including communication with potential buyers and handling financial transactions.
- Assistance with Shipping: If your instrument is a good fit for us, we’ll assist you with shipping arrangements.
- Focus on Quality Instruments: While we do not focus on student-level or overseas import instruments, we are particularly interested in professional-level current models, vintage pieces, and collectibles.
Feel free to call us to discuss your situation further. We’d be happy to help!
A: There is no charge to consign an instrument until it is sold. Once the sale is complete, we charge a 20% consignment fee, which is deducted from the proceeds of the sale.
A: If you change your mind, you can have your instrument returned at any time. You’ll only be responsible for the shipping charges. Alternatively, you can stop by for local pick-up at no cost.
A: If you’re not satisfied with your purchase, no problem! Here’s our return policy:
- Contact Us Within 7 Days: Please call us at 314-616-1434 to initiate the return process. Do not email for returns.
- Return/Exchange Options: We’ll be happy to discuss processing a return or exchange.
- Shipping Charges: Please note that shipping charges are non-refundable, and you are responsible for the return shipping costs.
- Restocking Fee: There is a 5% restocking fee on all returned instruments.
For more details or to process a return, please call us directly.
A: Proper packing is crucial to minimize the risk of damage during shipping. Follow these simple steps to ensure your trombone arrives safely:
- Secure the Bell and Slide: Place the trombone in its case, making sure both the bell and slide sections are secure. Pack the inside with paper or bubble wrap to prevent movement.
- Store Loose Items: Keep mouthpieces and any other loose parts in their designated compartments to prevent them from shifting or bouncing around.
- Latch and Reinforce: Close the case and reinforce the latches with shipping tape for extra security.
- Pack the Case: Place the case in a cardboard box that’s large enough to allow space for packing materials. Fill the sides with shipping fillers like Styrofoam peanuts, bubble wrap, or paper to prevent the case from shifting.
- Seal the Box: Use strong shipping tape to securely seal the box.
- Insure the Shipment: Make sure to insure the instrument for its full value with your chosen shipping provider.
A: While we recommend using UPS or FedEx for shipping your trombone to The Brass Exchange, we do accept deliveries from all carriers. For assistance with shipping trade-ins or consignments, please give us a call at 314-616-1434. We’ll be happy to help!
A: We offer various payment options for direct purchases on our website:
- Credit and Debit Cards: We accept all major credit and debit cards. To use a credit card, simply select the Checkout option in the shopping cart.
- Electronic Invoice: We can send you an electronic invoice via email for easier payment.
- Personal Checks: We also accept personal checks for payment.
- International Buyers: For customers outside the U.S., we accept bank wire transfers and Wise (formerly TransferWise) as payment options.
If you have any questions or need assistance with payment options, please call us at 314-616-1434.
A: Orders are usually shipped the same day or next business day. We ship Monday through Friday, excluding holidays. If your order is placed late in the day, it will ship the following business day. You’ll be notified via phone or email if there are any delays.
- Shipping Carrier: All domestic instrument purchases are shipped via FedEx or UPS, unless otherwise noted.
If you need your instrument urgently, please give us a call to discuss special delivery options or local pick-up.
A: Absolutely! We welcome visits by appointment only. We offer appointments 7 days a week, including some holidays.
- Appointment Details: Please call us at 314-616-1434 to schedule your visit and for more information.
We look forward to helping you find the perfect instrument!
A: Yes, we offer layaway and payment plan options for instruments. If you find an instrument you’d like to purchase, please call or email us to discuss the details. Upon receiving a 10% deposit or down payment, we will unpublish the instrument from our website to ensure it's reserved for you.
- Layaway Terms: The specific terms of your layaway plan will be explained in detail via email after a phone conversation. The duration of the layaway plan will be tailored to your needs and confirmed in writing via email.
- Cancellations: Layaway plans can be canceled, and funds will be returned to you. However, the initial 10% deposit is non-refundable if the cancellation occurs 30 days or more after the deposit is made.
For more information, please call us at 314-616-1434.
A: Yes! If you're in the St. Louis area, give us a call to schedule an appointment to try a variety of instruments we have in stock. For those interested in a custom-fitted S.E. Shires trombone, we’ll work with you to select the ideal configuration of parts that suit your playing needs.
- Out-of-Town Visitors: If you’re traveling from outside the St. Louis area, please contact us in advance so we can plan accordingly and ensure your visit is productive.
A: Yes, we offer overnight and priority shipping options. Please note that these services come with an additional charge. To get an adjusted shipping quote, simply give us a call or send us an email, and we’ll provide the details.
Note: We are located in St. Louis, MO, centrally located in the United States. Many of our customers receive their orders via FedEx Ground within 2-3 days. Additionally, neighboring states like Illinois often receive deliveries the next day with standard ground service.
- West Coast: Shipments to the West Coast generally take 4-5 days.
- New York & New England: Orders to New York and the New England region also take 4-5 days.
- Southeast U.S. (e.g., Florida): Shipments to the Southeast U.S., including Florida, usually take 4-5 days as well.
- Texas & Neighboring States: Shipments to Texas and its neighboring states typically take 3-4 days.
FedEx is our primary shipping carrier for domestic orders, and it also offers ground shipments on Saturday and Sunday for your convenience.
Additionally, you will receive automatic tracking information directly from Federal Express sent to the email address you provided at the time of your order.
A: Yes, we welcome international customers at The Brass Exchange! If you're located outside the U.S., please contact us by email or phone to review shipping rates, customs, and duty requirements.
Please note that the shipping quotes provided on our website are not 100% accurate for international orders. We will check with multiple carriers to find the shipping option that works best for you. When reaching out, be sure to specify the instrument you're interested in, and we will provide you with an accurate shipping estimate.
You can contact us easily via:
- Email: info@thebrass-exchange.com
- Phone: 314-616-1434
A: You can reach us at 314-616-1434. If we don’t answer immediately, please leave a message or feel free to send a text message, and we’ll get back to you as soon as possible.
A: Yes, financing options are available through accredited third-party lenders. We are happy to guide you in securing partial or complete financing for both new and used instruments. For more details or to get started, please call or email us.
A: The cost for international shipping varies depending on the country, package size, weight, and declared value of the instrument. For an accurate shipping quote to your location, please email us at info@thebrass-exchange.com, and we’ll provide you with the most accurate estimate.
Please note: If your country charges a duty or VAT, The Brass Exchange does not collect these fees on your behalf. You will be responsible for paying these fees directly to the shipping carrier or your country’s customs department on or prior to delivery.
