It really depends upon what you are buying and where you are located. If you are ready to place an order, give us a call and we will do our best to help you. A considerable amount of care is taken to make sure that all orders are packed properly and delivered safely to our customers. In many instances we may be able to offer shipping assistance, but we need to speak with you on the telephone first.
Effective 7-01-20
There is a restocking fee of 5% on returned orders. However, if you would like to apply the funds towards a different purchase, there are no re-stocking fees.
Outgoing Shipping charges are also not refunded in the event of a return. Shipping charges to return an instrument is the responsibility of the purchaser.
Yes we take trades. If you see an instrument that you are interested in buying there is an option to make trade offer. All you have to do is give us a description of what you have to trade and which instrument you are interested in trading for. Please email pictures of your trade to info@thebrass-exchange.com
We will contact you with the trade-in value that you can apply towards your purchase. We accept trade-in’ s on all types of trombones, student to professional. We do take trades on other brass insturments on a case by case basis. Please call for trade assistance 314 616-1434.
Consignment is when you have an instrument that you want to sell but need assistance getting it done. We do not accept consigments on single instruments unless they are valued over $2500. Our fee for a consignment sale is 20%. Payment will be sent to you within a short period of time after the sale is final.
Selling on consignment can be a convenient option for you. But, it also has to be a good fit for us too. We reserve the right to decline all consignments where the accumulative value is less than $2500. But exceptions can be made. If you have multiple instruments to sell and you feel the value is greater than $2500 we will be happy to speak with you. We have a vast network in the brass community. Word spreads fast when there is an instrument of interest for sale. We will even assist you with shipping in if it the instrument or instruments that you want to sell make sense for both you and The Brass Exchange. All of the details with the financial transaction are taken care of for you. You will not need to communicate with potential buyers. Note that student level instruments and overseas import instruments are not our focus at The Brass Exchange. However, Pro Level Current Model and also vintage and collectibles are of interest to us. Please feel free to call to discuss your situation further.
There is no charge to consign an instrument until it is sold. Consignment fee for all instrument sales is 20%, deducted from the proceeds.
If you change your mind, you may have your instrument returned at anytime. You pay only for shipping charges. Or, stop in for local pick-up, at no cost.
Return Policy: No problem. All you need to do is contact us within 7 days by Telephone. Please Do not email to initiate a return. We will be happy to speak with you about processing a return or exhcange. Shipping charges are not refundnable, you are also responsible for return shipping charges. This is a 5% restocking fee on refunds of returned instruments. Please call 314 616-1434 for more details.
If you do it right you will minimize the chance of incurring damage to your instrument during the shipping process. Follow these simple steps.
Secure the bell and slide sections in its case. Pack the inside of the case with paper or bubble wrap to insure that nothing can move around.
Secure any movable objects like mouthpieces in their compartments so that they don’t become loose during shipping and bounce around in the case.
Latch the case and reinforce the latches with a little shipping tape.
Put the case in a cardboard box large enough so that you can pack the side walls of the box with shipping fillers sytrofoam peanuts , bubble, wrap, or paper, so that the case doesn’t move around in the box.
Use strong shipping tape to secure the outside of the box.
Insure the instrument with your shipper for the full value.
UPS is the preferred shipping carrier for instruments sent to The Brass Exchange. However, we will accept deliveries from all other carriers. For assistance with shipping trade-ins and consignments please call us on the phone.
Various payment options are availble for direct purchases on the website. We do accept all major credit cards and bank cards. To use a Credit Card to complete your transaction, please choose the Check Out option inside the shopping cart.
To pay with PayPal, please choose PayPal inside the shopping cart.
We can also send an electronic invoice by email. Personal checks are also accepted.
Feel free to call with questions about payment options 314 616-1434.
Generally, it takes 3-5 business days. We ship Monday through Fridays, excluding holidays. We will do our best to have your order shipped the day it’s placed with us, unless it’s late in the day. Otherwise, it will ship the next business day unless you are contacted by phone or email. If you need it right away give us a call for special delivery or pick-up.
All domestic instrument purchases are shipped UPS or Federal Express, unless otherwise noted.
Absolutely! Of course it is by appointment only. We accept appointments 7 days a week, including some holidays. Please call for details. During Covid-19 we can assure you that you will be the only visitor during your scheduled time, and we will do our best to maintain proper social distancing and mask compliance.
Yes, we do have lay-away and payment plan options. If you see an instrument that you want to buy, please call or email. Upon recieving a 10% deposit or downpayment, will unpublish the instrument that you are buying from the website.
Terms of layaway: Each layaway plan will be explained in detail by email, following a telephone conversation. The length of time for a laway plan will be determined accordng to your needs, and specified in writing by email confirmation. Laway plans may be cancelled, and funds will be returned to you, however, the initial 10% deposit is non-refundable in the event of a cancellation when the cancellation occurs 30 days after the initial deposit is made. Please call for details.
Yes, If you are in the St. Louis area, give us a call to set up an appointment for a visit to demo a variety of instruments that are in stock. If you are looking for a custom fitted S.E. Shires trombone we will spend time with you in selecting the optimal configuraton of parts to meet your playing needs. If you are traveling from outside the St. Louis area please contact us in advance so that we may plan for your visit accordingly. During Covid-19 you will be the only visitor during your designated appointment time.
Yes, you may have overnight shipping. It will cost extra. Just give us a call or an email and we will give you an adjusted shipping quote.
International customers are welcome at the Brass Exchange. Please Contact us by email or call to review shipping rates, customs and duty requirements. The Shipping Quotes rendered on our website are not 100% reliable for orders outside the U.S. Please specify which instrument you are looking to purchase. We can be reached easily by phone or email.
Email: info@thebrass-exchange.com
Phone 314 616-1434
Please Call 314-616-1434 If we don't answer, leave a message or send a text message.
Financing options are available through outside sources. We will be happy to guide you to an accredited lender for partial or complete financing on both new and used instruments. Please call or email for details.
The cost for shipping outside of the United States will vary by country, package size, weight, and declared value. For accurate international shipping quotes, please email to info@thebrass-exchange.com.
