A: At The Brass Exchange, we want you to be completely satisfied with your purchase! We offer a 7-day trial period on all used instruments, so you can take the time to make sure it’s the perfect fit for you.
To initiate a return, simply contact us within 7 days of receiving your instrument. Full payment is due at the time of order. If you do decide to return the instrument, we’ll guide you through the process, but please note that you’ll be responsible for both outgoing and return shipping charges, along with a 5% processing fee.
We kindly ask that all return requests be made by phone rather than email, so we can provide you with the best assistance. Call us at 314-616-1434, and we'll take care of the rest!
If you’re in the St. Louis area, we’d love for you to visit our shop! You’re welcome to schedule an appointment 7 days a week, and we’ll happily work with you one-on-one to make sure you’re fully satisfied.
Plus, if you decide to exchange your instrument for a different used trombone, case, or any other accessory we carry, transaction fees are waived.
